Privacy Policy
How Woodcraft handles personal information.
Woodcraft, located at 370 Denison St. E., Markham, Ontario, Canada, can be reached by phone at +1 905-475-2488 or by email at [email protected] regarding privacy questions related to this website and customer inquiries. This policy explains how personal information may be collected, used, stored, and protected when individuals browse this site, submit an inquiry, or communicate about handmade furniture services such as dining tables, chairs, bedroom sets, office desks, and other custom solid wood projects.
Woodcraft may collect information you choose to provide directly, including your name, email address, phone number, project topic, room details, dimensions, photos you send, scheduling preferences, and any notes you include about your furniture needs. Basic technical information may also be collected during website use, such as browser type, device type, approximate location based on internet routing, and page interaction data that helps maintain website performance and security. If cookies or similar tools are used, they are intended for basic functionality, traffic understanding, and service improvement rather than intrusive profiling.
Your information is used to respond to inquiries, evaluate whether a project is a good fit, prepare estimates or recommendations, schedule consultations, maintain customer communication, and improve the quality of service information on the website. Inquiry details may also be used to reduce misunderstanding about dimensions, scope, lead times, or suitability before a project moves forward. Woodcraft does not sell personal information to third parties. Information may be shared only when reasonably necessary for business operations, such as with web hosting providers, email providers, technology vendors, legal advisers, or service partners who help operate the website or support legitimate business administration. Those parties should only receive the data reasonably needed for the task.
Inquiry records and related communication are retained only as long as reasonably necessary for customer service, follow-up, recordkeeping, and legal or operational obligations. Contact form submissions must not be kept for more than 24 months unless a longer period is required because a customer relationship, active order, dispute, or legal duty makes retention necessary. If information is no longer needed, Woodcraft should delete it or anonymize it within a reasonable timeframe.
Woodcraft takes reasonable steps to protect information against unauthorized access, misuse, disclosure, or loss. No website or email system can be guaranteed completely secure, so users should avoid sending unnecessary highly sensitive personal information through standard web forms. If this business serves visitors from the European Union or handles their personal data, those individuals may have rights under the GDPR, including the right to request access, correction, deletion, restriction, objection, or data portability where applicable. Depending on local law, Canadian users may also have rights to request information about how their personal data is used.
You may contact Woodcraft to ask about your information, request updates, withdraw future communications, or raise a privacy concern using the phone number or email listed above. This website may contain internal navigation links only; if external services are added later, their own privacy terms may also apply. Woodcraft may update this policy from time to time to reflect legal, operational, or website changes. Updated versions should be posted on this page with the revised content replacing earlier text. Continued use of the website after a policy update indicates acceptance of the revised policy to the extent permitted by law.